Introduction
This notice is applicable to all websites and services that are owned and operated by us, Infosoft Limited, the parent company of our platform, FundraiserOne, and any associated applications and product services we offer, such as training or group events.
For the ease of this notice, we will refer to them collectively as our 'services'. This notice is also applicable to all users of the Fundraiser Suite software package. The term 'personal data' refers to identifiable information about you, such as your name, email address, address, telephone number, payment details, support queries, and so forth. If the information does not enable identification (for instance, when personal data is anonymised), this notification does not apply. Please refer to our terms of use for further information on how we handle your other data. There may be instances where we need to update this notice. In the event of a significant change, we will ensure to notify you, typically by sending an email. You may peruse the entire notification below.
Who are we?
In the context of this document, when we mention 'we', 'our', or 'us', we are referring to Infosoft Limited, a company that includes all of its controlled subsidiaries. Infosoft Limited is headquartered in New Zealand. If you need more detailed information regarding our location, you can find our address on the Contact Us page on our website. Infosoft Limited offers a user-friendly global online platform tailored to fit the needs of organizations (NGOs), charities schools community services and clubs. The cornerstone of our platform is an exceptional cloud-based fundraising software known as FundraiserOne. This software is designed to help organisations raise funds in an efficient and effective manner. If you are interested in learning more about our company and the services we provide, please visit our website.
How we collect your data
Upon your visit to our websites or utilisation of our services, we gather personal data. In certain sections of our websites and/or services, we may require you to provide us with personal data. For instance, we use your contact information when you register, when you contact us to answer queries, when we respond with quotations, when you interact with us on social media or when you participate in training sessions and such events. If you choose not to provide us with personal data, you are at liberty to do so, however, it may result in your inability to utilise certain parts of our websites or services.
We automatically collect specific information about you when you visit our websites or use our services, such as your IP address, device type, operating system, and browser types. We also gather information as you navigate through our websites and services, including the pages you view and the links you click on. This information is valuable to us as it enhances our understanding of how you utilise our websites and services, enabling us to continually offer the best possible experience. The bulk of the information we collect is obtained directly from you. We use this information to supplement the personal data we already have about you, with the aim of better informing, personalising, and improving our services, as well as validating the personal data you provide.
Should we fail to collect your personal data, it could potentially hinder our ability to provide you with the full range of our services. Consequently, certain functions and features on our websites may become inaccessible to you. For those who do not maintain a relationship with us it is recommended that you reach out and request the deletion of your personal data.
Security
Ensuring the security of your personal data is of paramount importance to us. We are devoted to the safeguarding of your personal data, employing suitable technical and organisational measures to ensure this objective is achieved. For further information regarding our security measures, please refer to our security page. Should you require a more comprehensive explanation, we have prepared a Service Report, which is available upon request. This report delineates the extensive security layers and protocols that we utilise.
Retention
The duration for which we retain your personal information is contingent upon its nature and whether there exists a continuous business requirement to keep it. Your personal data will be retained for the duration of our relationship with you and for a subsequent period where there is continuous business need, in compliance with our data retention policies and practices. After this period, we will ensure that it is either deleted or anonymised.
Your rights
The information pertains to your personal data, to which you hold certain entitlements. Pertaining to marketing communications, you possess the authority to request that we cease sending such materials at any point in time. This can be accomplished by adhering to the unsubscribe directives provided within the marketing communication or by formally expressing your request to us.